Partner Success Manager

Truth Tree is a multi-award-winning marketing agency that partners exclusively with schools, summer camps, and education-based organizations. We are excited to search for the newest member of our team. This person will be creative, charismatic, and have an understanding of big-ticket service-based marketing. Truth Tree has quickly become the go-to agency for schools, camps, and organizations that understand the power of digital marketing and the sophistication required to successfully implement it as a part of an overall marketing strategy. Our growth requires new team members to share in our team-first, remote workspace.

The Partner Success Manager (PSM) will serve as the primary point of contact for assigned partners (we refer to clients as partners exclusively) from the onboarding phase through the life of the partnership. This team member interfaces with our partners to ensure an outstanding experience and with members of our production to motivate and inspire them to deliver results.

Roles and Responsibilities

  • Deliver an outstanding customer experience for our partners through established and creative means

  • Manage projects derived from interaction with school partners and manage the execution of tactics and strategy

  • Organize, plan, and lead partner meetings to develop and refine strategy

  • Communicate with the production team as partnership goals evolve

  • Build a trusting and transparent relationship with our partners through scheduled and unscheduled communications

  • Provide the final review of all campaigns before delivery to your partner - their accuracy is your responsibility

  • Expertly write short, qualitative reports to deliver twice-monthly with the qualitative report to your assigned partners

  • Record all interactions and communications with the team through our CRM

  • Enhance our revenue stream through cross-sell and upsell strategies

  • Think, problem solve, and act with conviction

 

Our Favorite Candidate

  • Will immerse themselves in the psychology of parents and how they shop for, value, and choose expensive services for their child(ren).

  • Will read our standard operating procedure and other company policy and procedural documents and say, 'I got this!'

  • Have impeccable organizational and time management skills

  • Demonstrate creative writing skills that will set our brand apart

  • Will transform our partners into evangelists

  • Will work so efficiently that they have time to be a visionary for the agency's future

 

Qualifications

  • Successful experience in education marketing or a related field

  • Project management experience

  • Highly proficient writer

  • An understanding that the freedom of working remotely and creating your own hours - for part of your day - means exceptionally high expectations that projects will be delivered on time, every time.

  • Experience working in or with a private/independent school marketing or admissions team is a bonus.

 

Requirements

  • Breathtaking attention to every. single. detail

  • Extensive experience with project management software - ClickUp or similar platform preferred.

  • Project-management

 

Compensation and Benefits

Salary starting at $55,000 per year and will commensurate with experience.

Truth Tree offers a comprehensive benefits package that includes a variety of choices to meet the diverse needs of our changing workforce.

  • Healthcare

  • Dental

  • Vision

  • A 401K plan with matching contributions

  • Potential for a quarterly bonus

If you are interested in this position, please send your resume and a one-page cover letter to Brianna Banks, Director of Partner Relations & Human Resources. 

brianna@truthtreeconsulting.com